Terms Of Services

PLEASE NOTE THIS AGREEMENT CONCERNS ALL CUSTOMERS AND APPLIES TO ALL MERCHANDISE OFFERED.

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use. You are in agreement and aware/advised not to advertise using the mentioned stores’ names (i.e. internet, flyers, displays, or any other marketing method). Labels and tags must be removed or defaced. Should you be found in violation, HDL Wholesale may terminate you from purchasing merchandise in the future.

2. Disclaimer

We want our customers to be completely satisfied with their orders, but as a condition to offer the best values on the market, we are unable to offer returns or exchanges. There are no refunds, credits, or returns offered from department stores or distributors. HDL Wholesale has a strict no returns policy and reserves the right to decide to accept or decline claims for possible processing mistakes, delays, or distressed merchandise.

Understand though, that there is a risk when purchasing closeouts, returns and overstock merchandise, but our experienced, trained sales team makes it their priority to provide customers with the most accurate information for all products available. All merchandise is sold in AS-IS CONDITION. HDL Wholesale makes no warranties, expressed or implied.

Merchandise lots are offered based on figures provided by distributors and department stores. Under no circumstance can we guarantee the number of items of each size, style or brand will come in each assorted lot. Lots may contain distressed merchandise, and the amounts vary by lot. Not all merchandise will include original packaging or price tags. We will not be held liable for any discontentment in regards to sale or quality of the merchandise.

3. Claims

If a customer thinks that a mistake was made on HDL Wholesale’s part, they may contact us and file a claim. Claims must be filed within 10 business days from the date of the delivery of the goods. HDL Wholesale reserves the right to refuse to process claims that failed to be filed within that period.

If HDL Wholesale processes a claim, and it is concluded that HDL Wholesale failed to deliver the quality merchandise and service promised, a refund or a credit on a future purchase may be offered to the customer as compensation, at HDL Wholesale’s discretion.

4. Links

HDL Wholesale has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by HDL Wholesale. Use of any such linked web site is at the user’s own risk.

5. Placing Orders

When placing orders, customers must first define the offer/lot category and the quantity desired and determine the shipping address. Shipping quotes and total charges for the lot will be then sent to customers. After acknowledgement, an invoice is created and sent to the customer to approve and sign. The purchaser must sign the invoice and send it back to confirm the order. In case of a Wire Transfer being the payment method, the invoice will contain the bank information for the customer to proceed with the payment. Orders are only considered to be completed when payment has cleared.

6. Order Processing Time

Order processing times will depend on the lots and quantities desired. Usually smaller lots that are in stock will take from 2-4 business days to be shipped after an order is completed. When large quantities are ordered or not enough merchandise is in stock to fulfill an order, new larger lots are backordered from distributors/department stores. Depending on lots and quantities ordered, this usually takes anywhere from 7-12 business days, but can take more time. Processing times for orders do not include shipping transit times, which depend on innumerable factors.

*We ask our customers to please consider that because of the current pandemic situation, order processing times for some lots/offers may take longer than usual to process.

7. Payments and Other Charges

The forms of payment accepted are: Wire/Bank Transfers (including Zelle payments) and Credit Cards. Credit Cards are only accepted when used to purchase sample or small lots, and usually only available to first time buyers. All additional charges other than the sale (including sales and use tax, and credit card fees) are the responsibility of the purchaser. All payments made by Credit Cards will have an additional processing fee of 4.25% of the total amount. International Credit Cards aren’t acceptable, only cards issued in the United States. If a purchase is made by Credit Card, the shipping address will have to match the billing address on that card; we will not ship items to a different address. To protect our buyers, a copy of your ID and Credit Card is required to confirm your identity when paying with a Credit Card.

Unfortunately we aren’t able to accept PayPal, because we work with a large quantity of items and consequently, large amounts. PayPal charges high fees to process payments and takes a long time to process and allow large amounts to be withdrawn. Because we only process orders once the payment has been confirmed, we had many problems with delays when we used to accept PayPal as a payment method.

8. Shipping

The Shipping Costs vary based on the number of boxes/pallets shipped, their weight and distance to the destination. Shipping Costs are not included in the wholesale merchandise pricing, since they are calculated on an individual case basis. Once you have placed your order online, a sales representative will contact you within 48 hours with an accurate shipping price. Our experienced sales team works with several shipping/freight forwarding companies and will work hard to find you the best price available.

In addition, any shipping requests such as Next-Day or Insured Packages can be gladly met. All shipping costs are the responsibility of the customer. Local pickups can also be arranged.

For international shipping, due to each country having different customs and import laws and taxes, these costs are not included in shipping quotes provided. The customer is responsible for the customs’ fees at the time of delivery if applicable. 

If for any reason a shipment is returned to HDL Wholesale, it is the customer’s responsibility to arrange the pickup or shipment of their order, and for any additional costs related to the returned shipment. If no arrangement is made for the within 10 business days of an ordered being returned to HDL Wholesale, the customer therefore forfeits their right to the order, and any payments made for the order.

HDL Wholesale isn’t responsible for any delays, lost or damaged packages. Any additional transportation fees or delays must be claimed directly to the Transport/Shipping Company and not HDL Wholesale.

9. Governing Law

This agreement applies for all purchases regardless of the items purchased and shall be governed by the state of Florida. If legal action is pursued regarding this signed agreement, each party will explicitly accept to litigate in the state and federal courts of Broward County, Florida.